Privacy

1. Collection of Personal Data

   So that Compare the Hair can personalise your feed ensuring that you are provided with only the best and most affordable products, we document the information previously supplied from your initial site visit and registration. This includes your name, e-mail address, gender, phone number, IP device information, billing and shipping address information, as well as merchandise category preferences.

   At Compare the Hair we value the protection of your personal information, and take customer discretion very seriously, ensuring that your privacy is protected when using our services. Once we receive your data, both technical and organizational measures are in place to help protect your data from any protection breaches such as unauthorized access, manipulation, and data loss. We continually adapt our security measures in line with technological progression and developments. We protect your data using encryption with Secure Sockets Layer (SSL) - a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.

2. Use of Personal Data

   All Personal Information provided to Compare the hair is documented and processed for the following purposes:

   • Creating your personal account at comparehair.co.uk
   • Completing your transactions.
   • Updating you on the delivery status of your items.
   • Updating you on the latest market trends, allowing you to participate in any promotions involving your subscription (if subscribed).
   • To know your preferences and recommend personalised products.
   • To process exchanges or product returns.
   • To improve our services in response to any requests or complaints.

3. The Content & Frequency of our communication with you

   For automatic email responses and SMS notifications - we may send you a confirmation email or a SMS verification after you register with Compare the Hair, as well as service-related notifications if necessary.

   This may consist of the following:

   • Your order delivery notice.
   • Your package logistics notification.
   • Your address change confirmation email.
   • Your order confirmation email.
   • Your payment confirmation email.

   As the above list is closely related to all orders you place with Compare The Hair we recommend that you do not unsubscribe. If you insist on deleting your account information, the above notifications will not be received again. The frequency of these notifications are closely related to your interaction on our website. We cannot promise a certain amount of notifications

   How to delete my account: Please refer to (7)Right to cancellation.
   How to unsubscribe: Please refer to (7)Right to cancellation

4. Cookies

   A cookie is a small text file that is saved to and during subsequent visits retrieved from your computer or mobile device.

   There are two types of cookies persistent and temporary (session cookies). Persistent cookies are stored as a file on your computer or mobile device for a time period no longer than 24 months. Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag. We use session cookies when to check whether you are logged in or not. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to use a shopping cart.

   Compare the Hair uses cookies to enhance and simplify your visit, so that you can browse personalised products. We do not use cookies to disclose information to third parties. There are also third-party cookies on our Sites, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics. Some of these cookies may track your behavior across multiple websites.

5. Children’s Privacy

   If a user is under 16 years old please use comparehair.co.uk only if it has been given or authorized by the holder of parental responsibility over the child. Compare the Hair do not collect, use, or transfer data to third parties with any data from children under 13. We will immediately delete the data when we learn that we have collected the personal data of a child under 13. If you find any child under 13 years old was registered on our site, please contact us to delete. Email info@comparehair.co.uk

6. Processing of information

   You agreed to clearly and fully understand, for the sole purpose of providing you with the personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following any one or a series of operations. Such as: collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limitation, deletion, or destroyal; whether or not the operation using automated means.

7. Right to cancellation

   Compare the Hair is devoted to providing you with high quality products and five star services. However if you want to delete your account, we respect your choice and fully cooperate. Please contact Compare the hair customer service who will then reply to you as soon as possible. All your information will be completely deleted from the server of Compare the Hair, meaning no more emails or messages will be received. If you no longer wish to receive the Company's promotional communications, you may opt-out by unsubscribing from these communications at any time by clicking the "unsubscribe" hyperlink at the bottom of each email. Additionally you can unsubscribe from SMS by emailing our customer service at info@comparehair.co.uk

1. How do we secure user’s information

   Compare the hair uses physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take various steps to protect your personal information within our site. Access to your personal information is internally restricted, only employees who need access to your personal information to perform a specific job are granted access to view this information. We rely on third-party service providers for the physical security of some of our computer hardware in the belief that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

   Although we use industry-standard precautions to safeguard your personal information, no internet data transmissions can be guaranteed 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. But we will do our best to protect your data security. We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone. While to provide your better services, we do work with Third-party Partners. You are responsible for maintaining the security and confidentiality of your comparehair.co.uk username and password.

2. Working with Third-party Partners

   Sometimes we must use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. We will sign a strict confidentiality agreement with third-party service providers. At the same time, strict encryption methods will be used during data transmission.

   • Delivery

     We have to provide your name, shipping address, email and phone number to partners such as DHL, USPS, EMS, UPS, Fedex etc in order to guarantee delivery of your orders

   • Payment

     We have to provide your credit card number to financial services organizations such as Stripe, credit card processors and issuers in order to process payments. We may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.

   • Marketing

     During your registration, you agree to receive promotion notification from us; you might be informed with new products, promotional announcements, special offers and services through EDM and SMS. You may unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can also email info@comparehair.co.uk and request to stop sending any promotion email or short message to you.

   • Data tracking and statistics

     In order to enhance the user experience, we may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners, and Google Analytics.

3. You fully understand and clearly agree that we may authorize affiliates to process your personal data after signing a strict written data processing agreement.

4. Corporate affairs and business affairs.

   We may share personal data with all affiliated companies. In the event of merger, reorganization, acquisitions, joint ventures, assignment, spin-off, transfer or sell or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

comparehair.co.uk reserves the right to change the privacy and security claims of the site. Any changes we have made to this Privacy & Security Policy can be found by visiting us online. When we do make changes, we will update the “Last Updated” date below. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy.

Contact Us:

info@comparehair.com

07903954009

07903954009

https://www.comparehair.co.uk/contact-us

www.comparehair.co.uk